The Customers’ Council of RTA Dubai has conducted a live chat session with metro and tram commuters via Twitter under ‘Chat with RTA’ initiative to get their feedback on the authority’s services, according to a WAM report.
Over two hours, clients made suggestions and expressed views and ideas about the diverse package of services provided by RTA through the metro and tram, which was the key topic of discussion.
The new channel of communication with RTA customers has proved to be popular and interactive, engaging various community segments and nationalities.
Mohammed Obaid Al Mulla, Member of RTA Board of Executive Directors and Chair of Customers’ Council, praised the huge and enjoyable interaction of participants in this live chat with RTA and commended their keenness to contribute to the improvement of RTA services and initiatives tailor-made for the happiness of residents, visitors and tourists of Dubai.
“RTA is always keen on bringing happiness to clients and service beneficiaries. It spares no efforts to raise their satisfaction and heed to their views and expectations with the aim of making public transport, including the metro and tram, a happy, safe and convenient daily experience, thanks to these advanced and accurate transit means,” he said.
“Chat with RTA’ initiative, which is run for the third time is the first of its kind among government entities. It enables direct chat and tweets with the users of RTA services through Twitter, one of the additional channels of communication with the public with the aim of studying their suggestions and feedbacks in a quick and transparent manner.
“RTA will continue holding sessions with clients, through Twitter in a timetable to be announced through Twitter, in view of the success of this experiment for the third time and the positive interaction of all spectrums of the community and nationalities. Most tweeters hailed this transparent approach and the openness of the Council members who responded to various inquiries made. Topics relating to certain services will be selected for discussion via Twitter according the practice of the regular sessions of the Customers Council.
“Through the Customers Council and other interactive channels, RTA is keen to react as soon as possible to the suggestions, views and complaints of the public transport riders as well as users of other services in line with RTA’s standing amongst community members in Dubai and other Emirate as one of the leading service providers in the UAE,” he added.
Among the recommendations concluded by the Council is to allow more time for the opening of the metro doors to enable riders board or alight from the metro in a smooth manner; which is particularly important for people of determination, in most congested stations and during peak hours.
The Council directed the concerned parties to consider speeding up and boosting the Wi-Fi service aboard metro carriages in coordination with the concerned telecommunication company for a better service that adds to the happiness of the metro and tram riders.
