Strategic Partners

UAE’s General International selects Epicor

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General International Group, a provider of specialised engineering services to the UAE & Africa market, has selected Epicor ERP in the Cloud and will deploy the system on the Azure platform to help optimise operations and introduce new operational efficiencies.

The move to Epicor ERP will serve General International’s current business growth cycle by consolidating data collection and eliminating replication. The company will be able to automate several processes that were labour-intensive under its legacy platform, and improve the speed, accuracy, and flexibility of reporting. The cloud-based ERP solution from Epicor will open the door to newfound efficiencies in business continuity, cybersecurity and risk management, as well as carry the benefit of 24/7 support and disaster recovery. The cloud model is also expected to deliver up-to-the-minute upgrades, faster time to value, and significantly lower capital and human resource investments.

“The Epicor ERP cloud solution stood out clearly for us as having strikingly granular flexibility and impressive scalability,” said Sameh Awad, Director at General International Group. “Often with these platforms you have to make compromises on functionality, however, Epicor ERP was a great fit because it caters to such a wide range of use cases. Additionally, ease of implementation and ease of use were critical factors, so our day-to-day operations did not suffer a hit from delays and learning curves. It was also important for us to find a vendor who could be a trusted partner in our growth journey, and work with us long term. The flexible licensing model was a further welcome bonus.”

General International chose trusted local Epicor partner, Cork Information Technology, to implement its digital transformation vision. Sameh cited Cork’s “good name in the market” and its reputation for “delivering on commitments” as key differentiators. “We are not a big company, so we wanted to work with someone like us,” he said.

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