• About Us
  • Advertising
  • Digital Magazine
  • Supplements
  • Media Pack
  • Privacy Policy
  • Contact us
CXO Insight Middle East
  • News
  • Opinion
  • Business
    • Industries
      • Transport
      • Retail
      • Government
      • Real Estate
      • Education
      • Energy
      • Banking and Finance
    • Channel
  • Future
    • Tech
    • Gadgets
    • Science
    • Space
    • Sustainability
  • Events
    • Channel Insights Summit 2025
    • Insight Innovation Summit
    • CXO50 Oman
    • CXO50
    • ICT Awards
      • Dubai 2025
      • Saudi Arabia
    • Cyber Strategists Summit
    • Cloud Connect 2025
    • Channel Awards 2024
    • All events
  • Digital Magazine
  • GITEX GLOBAL
No Result
View All Result
CXO Insight Middle East
  • News
  • Opinion
  • Business
    • Industries
      • Transport
      • Retail
      • Government
      • Real Estate
      • Education
      • Energy
      • Banking and Finance
    • Channel
  • Future
    • Tech
    • Gadgets
    • Science
    • Space
    • Sustainability
  • Events
    • Channel Insights Summit 2025
    • Insight Innovation Summit
    • CXO50 Oman
    • CXO50
    • ICT Awards
      • Dubai 2025
      • Saudi Arabia
    • Cyber Strategists Summit
    • Cloud Connect 2025
    • Channel Awards 2024
    • All events
  • Digital Magazine
  • GITEX GLOBAL
No Result
View All Result
CXO Insight Middle East
No Result
View All Result

ManageEngine Study Reveals Observability and AIOps Knowledge Gap Hinders Customer Experience Improvements

by CXO Staff
April 24, 2023
in News

62% of Businesses Prefer a Unified AI- and ML-powered Observability Solution to Provide a Better Customer Experience

ManageEngine Study Reveals Observability and AIOps Knowledge Gap  Hinders Customer Experience Improvements

ManageEngine, the enterprise IT management division of Zoho Corporation, today announced the results of its State of ITOM in 2023 study, which examined the trends observed in IT Operations Management (ITOM).

In today’s digital landscape, providing a seamless customer experience (CX) has become a top priority for IT operations teams. They are increasingly turning to observability and AIOps to achieve this. However, the study found that organisations face several challenges while adopting both technologies.

The primary challenge with observability was a lack of understanding. More than 57% of the IT decision makers who responded stated that their organisation was not fully familiar with the concept of observability. Similarly, more than 65% of respondents said their organisations lacked a proper understanding of AIOps and its use cases. Other common challenges include technical complexity, concerns about cost and return on investment, and lack of a clear implementation strategy. Organisations thus run the risk of not deriving the full value of observability and AIOps if they don’t address the knowledge gaps that exist currently.

Customer expectations today have skyrocketed, leaving no room for the possibility of the slightest downtime or service disruption. To stay ahead, IT teams must ditch siloed management and embrace ITOps solutions with advanced AI- and ML-powered observability. In fact, 62% of the respondents said that a unified ITOM solution with observability and AIOps functions would help them to proactively identify performance bottlenecks.

“Despite the challenges, the benefits of observability and AIOps in delivering superior customer experiences and driving business growth are clear. As organisations continue to prioritise CX initiatives, they are likely to invest in these technologies. We are committed to providing world-class solutions that will empower ITOps teams in their journey,”  said Mathivanan Venkatachalam, Vice President at ManageEngine.

Visit ManageEngine’s website to access the State of ITOM 2023 study report at https://mnge.it/N1W.

Tags: featured4ITOMManageEnginereportState of ITOM in 2023
ShareTweet

Related Posts

SentinelOne solutions join new AWS Marketplace AI Agents and Tools category
Future

SentinelOne solutions join new AWS Marketplace AI Agents and Tools category

SentinelOne announced the availability of Singularity Cloud Security and Singularity AI SIEM. This includes Purple AI, the industry’s most advanced...

July 25, 2025
UAE’s EDGE, Pavo Group launch new JV in defence technology
Business

UAE’s EDGE, Pavo Group launch new JV in defence technology

EDGE Group and Türkiye’s Pavo Group have announced the establishment of KEY4, a new joint venture focused on critical defence...

July 24, 2025

Discussion about this post

Latest Issue

Beyond vision: Ericsson’s Petra Schirren on an execution-first strategy for the Gulf’s digital future

Beyond vision: Ericsson’s Petra Schirren on an execution-first strategy for the Gulf’s digital future

July 25, 2025
SentinelOne solutions join new AWS Marketplace AI Agents and Tools category

SentinelOne solutions join new AWS Marketplace AI Agents and Tools category

July 25, 2025
UAE’s EDGE, Pavo Group launch new JV in defence technology

UAE’s EDGE, Pavo Group launch new JV in defence technology

July 24, 2025

The most trusted source of strategic intelligence for IT decision makers in the Middle East.

About

  • About Us
  • Advertising
  • Digital Magazine
  • Supplements
  • Media Pack
  • Contact Us

Policies

  • Privacy Policy
© 2025 – CXO Insight Middle East. All Rights Reserved.
Facebook-f X-twitter Linkedin
Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden.

About

  • About Us
  • Site Map
  • Contact Us
  • Career

Policies

  • Help Center
  • Privacy Policy
  • Cookie Setting
  • Term Of Use

Join Our Newsletter

© 2024 – CXO Insight Middle East. All Rights Reserved.

Facebook-f Twitter Youtube Instagram

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
Join our mailing list
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
No Result
View All Result
  • News
  • Opinions
  • Business
    • Industries
      • Transport
      • Retail
      • Government
      • Real Estate
      • Education
      • Energy
      • Banking and Finance
  • Channel
  • Future
    • Tech
    • Gadgets
    • Science
    • Space
    • Sustainability
  • Events
    • Channel Insights Summit 2025
    • Insight Innovation Summit
    • CX50 Oman
    • CXO50
    • ICT Awards
      • Dubai
      • Saudi Arabia
    • Cyber Strategists Summit
    • Cloud Connect 2025
    • Channel Awards 2023
    • All events
  • Videos
  • GITEX GLOBAL
  • Digital Magazine

© 2025 - CXO Insight Middle East. All Rights Reserved.