Help AG, the cybersecurity arm of e& enterprise and the Middle East’s trusted security advisor, has been identified as a leader in cybersecurity in the IDC MarketScape: GCC Region Managed Security Services 2023 Vendor Assessment (doc# META49646823, September 2023). Talking about Help AG’s strengths, the report noted, “Help AG provides a comprehensive portfolio of managed security services with regional experience and multi-country intelligence. Its services are used by organisations in diverse industries, including the government, critical infrastructure, energy, utilities, healthcare, and banking. These organisations must adhere to stringent local regulations and compliance requirements in the UAE and Saudi Arabia.”
As the threat landscape continues to evolve at exponential rates, it is extremely difficult for organisations to maintain cyber resilience by depending only on in-house security teams. This coupled with the shortage of skilled resources and stringent local regulations and compliance requirements has led to an increase in the demand for Managed Security Services (MSS) in the Gulf Cooperation Council (GCC), as more organisations opt to outsource cybersecurity operations to trusted subject matter experts.
The IDC MarketScape serves as a tool for evaluating vendors in the GCC Region MSS market, helping customers to identify service providers in the field. IDC identified over 54 MSS providers in the GCC and, after an initial outreach process, selected 16 security service providers with operations and customers in the region. The organisations were evaluated using the IDC MarketScape model, and the process included interviews with the providers themselves and one or more of each company’s customers.
The service providers were positioned into four categories -Participants, Contenders, Major Players, or Leaders. Help AG was named as a Leader. According to the IDC MarketScape report, Help AG is “the ideal partner for organisations of any size and type in different sectors from critical infrastructure to banking in Saudi Arabia and the UAE, that require not only a comprehensive portfolio of managed security products and services but also regional experience and multi-country intelligence. “
The report also noted, “With its investment in the UNIFY platform and its service-oriented architecture, Help AG offers customers 360-degree visibility into multiple aspects of their managed security services. This investment, combined with the company’s long history of providing managed security services in the region, makes Help AG a popular MSSP choice in the Middle East.”
Commenting on the achievement, Stephan Berner, Chief Executive Officer at Help AG, said: “At Help AG, we take pride in our continuous strive for innovation, pioneering new services, and staying at the forefront of cybersecurity. We combine human intelligence with the power of automation, propelling us, and our partners, into a future where cybersecurity isn’t just a solution but a strategy, embedded in every digital stride.”
“We believe being named a Leader reaffirms our mission to provide next generation cyber defense that not only addresses the current security challenges but also anticipates and mitigates emerging threats. We believe it is not just a recognition of Help AG; it’s a recognition of the trust our clients place in us.” adds Stephan.
According to the report, “Today, Help AG provides a comprehensive suite of managed security services in the Middle East. The company’s UNIFY platform is at the core of its MSS offering. UNIFY is an integrated cyber defense platform — developed fully in-house — that helps to enhance the experience of Help AG’s managed services customers. UNIFY enables a collaborative, proactive, and responsive approach to security service delivery.”
Shilpi Handa, Associate Research Director, Cybersecurity, IDC MEA states, “Help AG emerged as a leader in the IDC MarketScape for GCC MSS. Help AG provides a comprehensive portfolio of managed security services with regional experience and multi-country intelligence. With its investment in the UNIFY platform and its service-oriented architecture, Help AG offers customers 360-degree visibility into multiple aspects of their managed security services. Additionally, Help AG’s threat intelligence service combines global and regional threat feeds. The proprietary managed threat intelligence platform provides insights from the company’s decades of experience serving a large regional client base.”
As the service provider with the largest MSS team in the region, Help AG boasts two Security Operations Centres (SOC) in the United Arab Emirates and Saudi Arabia, employing over 400 security professionals in the region including over 170 analysts and engineers focused on MSS. The service provider processes and analyses over two trillion security events; handles over 100,000 attacks, incidents, requests, and changes per year; publishes over 120 threat advisories per year; and has identified, accredited and published over 120 zero-day vulnerabilities.
The strategic acquisition of Help AG by e& has further solidified Help AG’s capabilities. Being a part of the global technology and investment group, has offered economies of scale, benefiting all stakeholders through enhanced resources, access to cutting-edge technology, and the capacity to expand services.
Help AG’s compliance strategy is an unwavering commitment to the highest industry standards, exemplified by their globally recognised certification of ISO 27001 for information asset protection and ISO 22301 for business continuity. But what truly distinguishes Help AG is their recent achievement of the highest level of SOC-CMM certification, risk-driven level 3. This milestone speaks volumes about their dedication to infusing risk and intelligence into decision-making and aligning services with the ever-evolving threat landscape. Innovation is the foundation of Help AG’s portfolio strategy. The company’s forward-thinking approach has driven it to develop next-generation platforms that redefine cybersecurity paradigms. Moreover, Help AG has pioneered the concept of “cybersecurity as a service,” the philosophy where technology, people, and processes, are bundled seamlessly.
We believe Help AG stands as the ideal partner for organisations in the region, offering a comprehensive suite of managed security services, coupled with the invaluable assets of regional expertise and multi-country intelligence. In an ever-evolving landscape, Help AG’s commitment to elevate the cyber resilience of its clients remains steadfast, as it continues to be a Leader in cybersecurity innovation.
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