New NTT DATA report exposes the AI responsibility crisis

New research from NTT DATA reveals that businesses are racing to adopt AI, yet a responsibility gap threatens to undermine progress. More than 80 per cent of executives acknowledge that leadership, governance, and workforce readiness are failing to keep pace with AI advancements—putting investment, security, and public trust at risk.

The report, The AI Responsibility Gap: Why Leadership is the Missing Link, draws insight from more than 2,300 C-suite leaders and decision-makers across 34 countries, uncovering the urgent need for a leadership-driven mandate to align AI innovation with ethical responsibility.

“The enthusiasm for AI is undeniable, but our findings show that innovation without responsibility is a risk multiplier,” said Abhijit Dubey, Chief Executive Officer, NTT DATA, Inc. “Organisations need leadership-driven AI governance strategies to close this gap—before progress stalls and trust erodes.”

Key Findings: The AI Responsibility Gap is Widening

• Innovation vs. responsibility is a boardroom battle – The C-suite is divided: One-third of executives believe responsibility matters more than innovation, while another third prioritises innovation over safety; the remaining third rates them equally.
• Regulatory uncertainty stifles growth – More than 80 per cent of leaders say unclear government regulations hinder AI investment and implementation, leading to delayed adoption.
• Security and ethics lag behind AI ambitions – 89 per cent of C-suite leaders worry about AI security risks, yet only 24 per cent of CISOs believe their organisations have a strong framework to balance AI risk and value creation.
• The workforce isn’t ready – 67 per cent of executives say their employees lack the skills to work effectively with AI, while 72 per cent admit they do not have an AI policy in place to guide responsible use.
• Sustainability concerns emerge – 75 per cent of leaders say AI ambitions conflict with corporate sustainability goals, forcing organisations to rethink energy-intensive AI solutions.

The Leadership Mandate: Closing the AI Responsibility Gap

Without decisive action, organisations risk a future where AI advancements outstrip the governance needed to ensure ethical, secure, and effective AI adoption. Leaders must address:

1. Responsible by design principles – AI, including GenAI, must be built responsibly from the ground up and end-to-end, integrating security, compliance, and transparency into development from day one.
2. A governance imperative – Leaders must go beyond legal requirements and meet AI ethical and social standards using a systematic approach.
3. Workforce readiness – Organisations must upskill employees to work alongside AI and ensure teams understand AI’s risks and opportunities.
4. Global collaboration on AI policy – Businesses, regulators, and industry leaders must come together to create clearer, actionable AI governance frameworks and establish global AI standards.

“AI’s trajectory is clear—its impact will only grow. But without decisive leadership, we risk a future where innovation outpaces responsibility, creating security gaps, ethical blind spots, and missed opportunities,” closed Dubey. “The business community must act now. By embedding responsibility into AI’s foundation—through design, governance, workforce readiness, and ethical frameworks—we unlock AI’s full potential while ensuring it serves businesses, employees, and society at large equally.”

To view the full report, please visit: https://services.global.ntt/-/media/ntt/global/insights/blog/the-ai-responsibility-crisis-why-executive-leadership-must-act-now/the-ai-responsibility-gap-why-leadership-is-the-missing-link.pdf