NetApp announced its participation in a new marketing research study conducted by Callan Consulting, a Silicon Valley executive marketing consulting firm, joining 18 B2B and B2C technology companies to examine how AI is reshaping modern marketing organisations, marking a clear shift from early experimentation to embedded, enterprise‑wide adoption.
According to the State of AI in Technology Marketing 2026 report, based on in‑depth interviews with CMOs and senior marketing leaders at the participating companies, the study finds that AI is becoming rapidly integrated across core marketing teams and workflows—from content development and research to campaign optimisation and analytics. As adoption deepens, data quality, accessibility, and governance are emerging as critical priorities.
“AI doesn’t change what great marketing is supposed to do. It just removes the excuses for not doing it,” said Gabie Boko, Chief Marketing Officer at NetApp. “When your data is clean, accessible, and trusted, your team stops managing chaos and starts making decisions. That’s when you get to the work that actually moves the business.”
The report highlights several notable changes since Callan Consulting’s prior study dated November 2024, including the emergence of “Born in AI” companies that built marketing organisations around generative AI from day one, the rapid expansion of AI use cases across the marketing lifecycle, and the growing importance of new disciplines such as Answer Engine Optimisation (AEO) as customers’ buying patterns shift toward AI‑driven interfaces.
While enthusiasm for AI adoption is high, marketing leaders also point to ongoing challenges. Many respondents cite difficulty measuring AI’s direct return on investment, with benefits more often seen anecdotally in speed, output, and cost avoidance rather than traditional performance metrics. The findings also reinforce the danger of overreliance on AI and the importance of maintaining human oversight, governance, and input as AI‑generated content becomes more prevalent.
“What’s changed most dramatically since our last study is that AI is no longer treated as a bolt‑on or side project,” said Ed Callan, Chief Executive Officer at Callan Consulting. “Marketing leaders now view AI as a baseline expectation, similar to analytics or marketing automation. At the same time, we’re starting to see signs of overreliance on the tools, with leaders recognising that human judgment, creativity, and discipline are more important than ever.”
Looking ahead, marketing leaders expect deeper AI integration over the next 12 months, including increased use of agentic AI, consolidation of marketing technology stacks, and continued evolution in how brands engage both human buyers and AI‑driven decision systems.
“In an era of AI-driven content, marketers struggle to drive visibility and differentiation. Now with answer engines fast becoming the new way of search, it’s an opportunity to put content back in the strategic seat—intelligent content that is structured, accurate, trustworthy, and accessible to everyone,” said Jen Jones, CMO of Siteimprove and one of the contributors to the report. “Marketers will still need to be successful in traditional SEO, and AEO is the expanded discipline that moves beyond rankings and into answer engines.”
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