ServiceNow and Anthropic have announced a collaboration to further integrate Anthropic Claude models into core ServiceNow workflows for application development and other mission-critical business processes in areas such as healthcare and life sciences. Claude is the default model powering ServiceNow Build Agent, enabling developers of all skill levels to build and deploy agentic workflows. With Claude and Build Agent, developers can easily create complex agentic workflows that can reason, act, and execute autonomously. ServiceNow has deployed Claude to more than 29,000 employees to streamline sales preparation, with early results showing up to 95% reduction in preparation and has made Claude Code available to enhance engineering tasks.
As enterprises put AI into production across more departments and workflows, they need the intelligence they deploy to be governed from a single platform. ServiceNow gives enterprises access to Claude, with unified controls, usage monitoring, and compliance through ServiceNow AI Control Tower.
“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” said Bill McDermott, chairman and CEO of ServiceNow. “This partnership is about reimagining how work gets done. It puts the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level. Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”
“A common error enterprises make with AI is to treat it as a kind of ‘bolt on’ tool that you access now and then. But the way to get much better results is to make AI an integral part of how you get work done — woven into the whole range of things workers do every day. That’s where you actually start to see what these systems can do, and it’s what we’re doing in our partnership with ServiceNow,” said Dario Amodei, CEO and co-founder of Anthropic.
Advancing enterprise AI from intent to execution for customers
By embedding Claude within the ServiceNow AI Platform, ServiceNow can deliver new customer capabilities, including:
- Powering enterprise app development: Claude is the default model powering ServiceNow Build Agent, an enterprise-grade AI coding solution for building apps and workflows. Early traction has been strong and is expected to quadruple over the next 12 months. By integrating Build Agent with Claude Code, developers of all skill levels, including professional coders and citizen developers, can use natural language prompts to create applications that previously required significant developer support. Customers can design, test, and operationalise agentic workflows or extend ServiceNow’s out-of-the-box automation with enterprise-grade oversight. The collaboration deepens the integration between Claude and Build Agent so that professional developers can create more complex agentic workflows that reason, act, and execute autonomously.
- Accelerating product adoption and time to value: ServiceNow is working with Anthropic to transform how customers deploy and adopt ServiceNow solutions. With the integration of Claude and purpose-built solutions throughout the implementation lifecycle, ServiceNow is targeting a 50% reduction in time to implement for customers — from initial sales conversations through autonomous deployment. This collaboration will now extend beyond ServiceNow’s internal teams, creating opportunities for customers and partners to leverage the same AI-augmented delivery methodology to speed their own deployments, built on the ServiceNow AI Platform.
- Applying innovative solutions to industries: ServiceNow is building agentic workflows, combined with Claude, for select industries such as healthcare and life sciences. In these environments, AI-assisted agents can support tasks like research analysis, claims authorisation, and more — all while operating within ServiceNow’s governed workflows. Claude is an industry-leading AI model for these tasks, with Claude Opus 4.5 leading major medical benchmarks and life sciences evaluations. With the ServiceNow AI Platform underpinning these capabilities, claims authorisation could be reduced from days to hours while also decreasing costs. ServiceNow and Anthropic will take these innovative industry solutions to market together.
Delivering immediate impact across thousands of employees
ServiceNow is putting Claude to work for the company’s global workforce, applying the same AI capabilities internally that it brings to customers:
- Transforming sales productivity: ServiceNow sellers use an AI-powered coaching experience built on Claude to prepare for customer meetings. The solution combines real-time web research and enterprise data, allowing sellers to synthesise prospect intelligence, account context, and relevant materials in one place. Early results show up to 95% reduction in preparation time, helping sellers focus on strategic conversations rather than manual research.
- Boosting productivity with Claude Code: ServiceNow has rolled out Claude Code across the company, giving engineers, developers, and technical teams an AI-powered coding assistant for everyday work. Teams use Claude Code to write and review code, debug issues, automate repetitive development tasks, and accelerate internal tooling — reducing the time between idea and implementation across the organisation.
Claude is available as a preferred model across the ServiceNow AI Platform as part of ServiceNow’s model choice strategy, alongside ServiceNow’s domain-specific models and other third-party models. Today, ServiceNow enterprise customers and the company’s global workforce can access Claude’s reasoning and coding capabilities to build and deploy agentic automation and workflows across departments — operating at scale across more than 80 billion workflows annually on the ServiceNow AI Platform.
Enterprises can learn more about ServiceNow’s AI Platform at servicenow.com/ai.
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