Forcepoint names Eva Klein as Chief Customer Officer

Forcepoint announced Eva Klein has joined the company as Chief Customer Officer. Klein will lead Forcepoint’s global customer success organisation, overseeing onboarding, adoption, retention and long-term value realisation as customers operationalise data security in the AI era. She reports to Rick Hanson, President of Go-to-Market.

As sensitive data moves across cloud platforms, SaaS applications, endpoints and AI-driven workflows, organisations face mounting pressure to turn security investment into measurable outcomes. Agentic AI and the rapid growth of synthetic data are accelerating how data is created, shared and reused, often beyond traditional controls. Visibility alone is not enough; customers need confidence that insight leads to action and that protections adapt as risk and regulatory demands change for enterprises and governments.

Forcepoint’s AI-native Data Security Cloud helps organisations identify sensitive data in context, understand how it is accessed and shared and adapt protection in real-time through a unified, single-policy framework. The platform is built to close the visibility-to-control gap facing organisations as they scale AI adoption to support back-office processes, infrastructure management, vibe coding and beyond.

With more than 25 years of experience spanning customer success, partner enablement and sales, Klein will focus on strengthening the customer journey as a continuous loop of ‘always-on’ operational excellence.  Most recently, she served as Vice President of Global Customer Success at Mimecast, where she led global teams focused on customer retention, value delivery and operational scale. Prior to Mimecast, she held senior customer leadership roles including Vice President of Customer Success at HubSpot and Vice President of Customer Experience at Rapid7, building and leading organisations through periods of rapid growth and platform expansion.

“Eva joins Forcepoint at a moment when customer success is inseparable from security outcomes,” said Hanson. “Customers need both data visibility and control to help them navigate the many unknowns and complexities of AI operationalisation, risk mitigation and compliance. Eva has built global success organisations that help customers realise value in exactly these environments, and her leadership will be critical as we continue to scale.”

“Customers don’t measure security by features — they measure it by whether it works when risk changes,” said Klein. “Forcepoint’s approach to data security is grounded in that reality. Helping customers turn insight into confident action, and sustain that over time, is what drew me to the company. Now is the time to hit the ground running with customers and teams worldwide as Forcepoint continues to redefine how data is protected in the AI era.”