Kore.ai announced a strategic partnership with TeKnowledge, a global provider of expert technology services across AI, Customer Experience, and Cybersecurity. This partnership is designed to help enterprises bridge the widening gap between AI ambition and real-world execution, enabling them to scale AI rapidly and effectively, transforming scattered pilots into organisation-wide impact.
Kore.ai delivers an advanced, innovative, secure and scalable agent platform and business solutions required to automate and enhance customer service, business operations, and workplace productivity, while TeKnowledge delivers the strategic expertise, disciplined execution, and ongoing support needed to drive real, impactful transformation. Together, they unlock measurable business value with AI and ensure lasting results through structured knowledge transfer and robust team training, empowering organisations to build internal expertise and fuel ongoing innovation.
Kore.ai’s secure, scalable, and flexible agent platform enables enterprises to automate and enhance customer service, operations, and workplace productivity through intelligent, purpose-built AI solutions. Its open, enterprise-ready architecture ensures seamless integration and flexible deployment. TeKnowledge complements this with its AI-First Expert Technology Services model, combining strategic guidance, disciplined execution, and structured enablement to overcome delivery challenges and build lasting internal expertise. Together, Kore.ai and TeKnowledge deliver measurable business value and sustained innovation, balancing rapid transformation with control and long-term impact.
“We are focused on helping enterprises reimagine business with AI at scale. TeKnowledge is an ideal partner in that they bring the expertise, scale, and service depth that help accelerate our vision for clients,” said Raj Koneru, CEO of Kore.ai. “We’ve found alignment not only in technology, but in mindset—a shared belief that AI must be human-centred, agile, and deeply connected to business value. This partnership brings together two ecosystems built around customer success. Together, we’re helping enterprises operate smarter and achieve speed of business.”
“At TeKnowledge, we’ve always believed that lasting transformation begins with clarity about what’s possible, what matters to the customer, and what it takes to execute at scale,” said Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge.
“Kore.ai brings not only platform strength, but also a deep understanding of enterprise challenges and a clear vision for what intelligent experiences should look like. This is a partnership of shared values: innovation with purpose, execution with precision, and a commitment to delivering AI that serves people, not just processes.”
As AI becomes the single most transformative force in enterprise technology, organisations are moving from exploration to action. According to Gartner, by 2026, over 80% of customer service and support organisations will apply generative AI to improve agent productivity and customer experience. Yet many still struggle to scale beyond pilots and disconnected initiatives. The partnership between Kore.ai and TeKnowledge aims to solve this by offering an integrated approach—from platform to execution, from concept to capability.
“Teknowledge and Kore.ai is a powerful combination that is greater than the sum of its parts. The recipe for a successful Enterprise grade AI implementation has 3 ingredients: a clear business case, a robust technology, and a people-centred execution. Teknowledge brings deep expertise in defining impactful use cases and driving strategic transformation of data, security and people; while Kore.ai delivers a cutting-edge AI platform built for scalability and performance. As I often say: AI doesn’t transform businesses. People do—with the right tools in their hands,” commented Alaa Dalghan, Founder and CEO, Cognit DX.
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