Financial services firms globally are rapidly embracing generative AI (GenAI), with nearly all surveyed organisations currently using GenAI applications or workloads, according to Nutanix’s seventh annual Financial Services Enterprise Cloud Index (ECI) report. The study highlights a strong focus on customer support, content development, and automation as the primary use cases.
Despite widespread adoption, the report reveals that organisations are struggling to keep pace with the demands of GenAI. A staggering 97 percent of respondents admitted they need to do more to secure their GenAI models and applications, while 98 percent cited challenges in scaling from development to production, primarily due to skills shortages and integration complexities.
“Financial services organisations are turning to containers and hybrid cloud not just as technology upgrades, but as strategic enablers of customer value,” said Lee Caswell, SVP of Product and Solutions Marketing at Nutanix. “This year’s ECI report highlights how these technologies are delivering measurable ROI by powering GenAI applications that enhance fraud detection, strengthen cybersecurity, and elevate customer engagement.”
While containerisation and Kubernetes are already in use to support GenAI workloads, 92 percent of respondents believe their current infrastructure requires modernisation. Application portability and data silos remain key obstacles to realising the full potential of cloud-native applications.
The report also found that 39% of financial services leaders expect short-term losses related to GenAI, while 58 percent anticipate returns within one to three years, indicating a long-term approach to GenAI investment.
“But AI and how organisations want to use it is also changing very rapidly,” Caswell added. “Beyond the findings in the report, our customers are telling us they have moved to adopt agentic AI and are looking to harness its potential across their organisations and in how they interact with their customers.”
The global study was conducted by Vanson Bourne in late 2024, surveying 1,500 IT and engineering leaders across multiple industries and regions.
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