Infor emphasises vertical-specific solutions. Can you elaborate on how this approach has been successful in the Middle East and which industries have seen the most impact from this strategy?
Infor’s technology is configured to the demands, processes and workflows of the specific industries it targets. Its 1,700 solutions experts across the business really understand the sectors that they’re targeting and the differences between the sub-sectors. For instance, the difference between a dairy operation and a business processing meat, poultry or fish.
For the Middle East region, we stay focused on specific industries where we can provide the most value including manufacturing, distribution, automotive and food & beverage.
With the rapid adoption of AI and automation in enterprise software, how is Infor leveraging these technologies to accelerate its customers’ growth in the region?
Infor developed its multi-tenant CloudSuite tech stacks with out-of-the-box hyper-specific capabilities, redesigning the way organisations work and helping to reduce risk. To further drive value, Infor offers industry specific automations, leveraging AI and machine learning, which are pre-configured solutions that customers can easily deploy without disruption to core systems.
Infor GenAI is infused in everyday tasks right inside Infor CloudSuite, helping end users reimagine their efficiency in the flow of their work. The company is investing in enhancing its Industry AI portfolio with prescriptive, predictive, and generative AI. This is to ensure that it can help its customers to remain agile and competitive in their industry. From reducing the administrative demands of frontline healthcare staff to keeping projects on schedule for manufacturing project managers, Infor GenAI is purpose-built to drive hyper-productivity for every user, any business, every industry.
How does Infor ensure data security and compliance with regional regulations, especially as more companies migrate to the cloud?
Infor ensures data security and compliance through advanced security protocols like encryption and multi-factor authentication. We adhere to global regulations such as GDPR, HIPAA, and CCPA, and provide regional data residency options. Infor holds recognised certifications, including ISO/IEC 27001 for cloud information security management systems, and undergo regular SOC audits. Secure controls, such as role-based access controls and the principle of least privilege, aim to mitigate unauthorised access. Continuous monitoring, automation, a dedicated incident response team, and comprehensive backup and disaster recovery plans ensure data integrity and business continuity.
What role do local partnerships and alliances play in Infor’s strategy for growth and differentiation in the region?
The partner ecosystem is significant to our growth in the region. The Infor Partner Network (IPN) is a global ecosystem of people, services, and systems designed to provide partners with world-class solutions to sell, and the highest quality of training, support and enablement in the industry. Our goal is to organize a skilled team of partners, committed to growing with Infor, expanding their businesses and staying ahead of the market, while providing customers with innovative technology suites that are functional, add value and are easy to use.
How are you contributing to shaping the ‘Future AI Economy’?
Infor is building the Future AI Economy with industry-specific solutions that are deployable today, while closely working with customers to develop AI innovation that gives them a unique competitive advantage. We offer one single, unified platform that embeds best practices in every industry content, constantly updated with the latest and greatest innovations, infusing intelligence into every process across the organisation. Since innovation requires deep expertise, we support our clients concretely with the competences required to unleash AI potential and drive meaningful transformation.
We are aware that AI is not a magic wand but just a tool, which requires deep industry knowledge to achieve relevant outcomes. This is why we focus on the specific business results customers want to attain and create practical, result-driven AI use cases. As Infor, we are sensitive to promote a sustainable and responsible AI adoption, therefore we contribute actively to discussions around regulation and compliance, ensuring our AI solutions will create value, while mitigating legal risks.
We believe that the Future AI Economy will be driven by AI that enhances business insights, supports smarter decision-making and automates repetitive, low-value tasks so People can focus on value-added activities, where the human touch truly makes the difference.
What can we expect from Infor at GITEX GLOBAL 2024?
Aligned to our strategy and focus you can meet with Infor or out booth to find out more about our industry-specific for industrial manufacturing, distribution, automotive and food and beverage. Our industry specialists and partners are available to discuss each of these solutions on the Infor booth at Gitex Hall 4 Booth C-30
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