Nutanix announced that Yelo has overhauled its infrastructure based on Nutanix solutions. The technology implementation has resulted in 99.99 per cent database availability, 20 per cent and 30 per cent reductions in database response time and latency respectively and ensures fast and consistent customer service. Automation has streamlined database patching, reducing vulnerabilities and safeguarding customer and organisational data. Database consolidation has enabled a 50 per cent reduction in monthly cloud costs, while simplified maintenance has further slashed Total Cost of Ownership (TCO).
There are good reasons why Yelo has been recognised as Saudi Arabia’s best transportation solutions provider. By making every customer experience as relevant and personalised as possible, the company aims to impress customers at every step. Yelo works to ensure that bookings, registration, pickup, drop-off, payments, and support are not just part of the process, but part of a seamless digital experience, that is tailored to fulfil the customers’ needs. Unsurprisingly, digital technologies are central to this mission. Empowering its customers to zip seamlessly across its regions of coverage therefore requires that its digital data do the same. However, the company’s fragmented database environment, which relied on multiple database engines across on-premises and cloud data centres, made this a challenge.
“My team was expending considerable effort on system maintenance which stifled scalability and impeded innovation, all while weighing us down with considerable costs,” explained Abdelrahim Alhanbali, IT Director, Yelo.
Backed by a comprehensive Proof of Concept (PoC) carried out by Nutanix, reports by leading market analysts and a long list of highly satisfied Saudi reference customers, Yelo decided that Nutanix was the ideal technology partner. The company implemented everything – from the vendor’s cloud platform and virtualisation solutions to its storage management and database management platforms.
“Standardising on a single vendor immediately eliminated all the complexity we previously faced. Consolidating our databases on Nutanix cut our monthly cloud bill in half. And the many IT manhours won back translated to further TCO reduction,” said Alhanbali.
Offering examples of just how dramatic these reductions in IT management overheads have been, Alhanbali said, “Thanks to the powerful one-click provisioning feature, Nutanix has slashed database provisioning time from two weeks to just 90 minutes. Similarly, with one-click patching, updating 50 databases, which previously took over a month and a half, now takes us under a week.”
Equally impressive have been the performance improvements Yelo has experienced since the migration. With database throughput soaring by over 30 per cent, response times and latency have been reduced by 20 per cent and 30 per cent respectively. Simultaneously, database availability now exceeds 99.99 per cent and concurrent user support has surged by an impressive 40 per cent. “In more tangible terms, this means that when a customer walks into any branch across our expansive network, they can be registered, select the ideal vehicle for their price and preferences, and proceed with the necessary paperwork and payments in the most efficient way. These intuitive experiences extend to our all-in-one app for which the Nutanix Database Service works invisibly in the background to give customers the convenience they need instantly, at their fingertips,” said Alhanbali.
Nutanix Database Service has also automated patching, reducing the time it takes to patch databases by 5x. “The nature of our business necessitates the handling of sensitive customer data – from contact information and driver’s licenses to payment details and location-based data. Having our systems always up to date goes a long way in keeping this valuable information securely vaulted which underpins the trust our customers place in us,” said Alhanbali.
Alhanbali highlights how the top-quality of Nutanix’s solutions are perfectly complemented by the world-class support his team receives. “Whenever we raise a ticket, their support engineers are readily available with precise resolutions. Additionally, their support ethos goes beyond just addressing immediate issues. Nutanix proactively monitors our systems, providing recommendations for optimisation, and offering guidance on best practices. This proactivity has helped prevent potential problems and optimise our infrastructure for performance and reliability,” he said.
Looking out to the horizon, Alhanbali states that in addition to migrating additional database workloads to Nutanix, Yelo is assessing how it can leverage the vendor’s support to unlock the full potential of its rich data stores. “We are especially interested in Nutanix’s capabilities in AI, machine learning, and analytics as this can help us go the extra mile in gleaning insights from data, improving decision-making processes, and driving further innovation and enhancements for our customers,” he concluded.
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