Government agencies face increasing pressure to improve responsiveness, efficiency, and productivity amid staffing shortages and rising public expectations. That’s why Salesforce launched Agentforce for Public Sector to augment government workers with digital labour — a digital workforce of intelligent AI agents — that can autonomously handle complex and time-consuming tasks while staying within defined guardrails.
With Agentforce for Public Sector, government agencies can use AI agents to assist employees and constituents, speeding up government responsiveness, enabling better support for the public, simplifying enforcement, and reducing risk for government workers. This frees government workers to focus on mission-critical tasks while enabling easier, faster, and more cost-effective public services.
Government leaders around the globe recognise AI’s value to help improve efficiency, productivity, job satisfaction, and service delivery, and 64% expect significant cost savings as a result. The public is also ready for AI support in government — in fact, 90% are open to AI-powered government services. Yet, while the value is clear, concerns over issues like data privacy and security, have slowed wider adoption. Agentforce for Public Sector addresses these concerns by providing trusted, secure, and certified AI solutions that can be quickly deployed to support government workers and constituents, unlocking the full potential of AI to transform public services.
Go deeper: Trusted digital labour improves Government responsiveness
Available today, Agentforce for Public Sector enables government agencies to build, tailor, and deploy custom and out-of-the-box agents. Now, agencies can use AI agents to autonomously handle work like answering common citizen queries and processing license renewals. And because Agentforce adheres to stringent global compliance requirements, including FedRAMP High, Protected-B, and IRAP, government leaders can trust they are secure and compliant.
With Agentforce for Public Sector, agencies can now also take advantage of prebuilt actions (which tasks an agent can perform) like ‘find similar complaints’ or ‘check for regulatory code violations’ specifically designed for the public sector. These actions can be quickly deployed and adapted for every employee, department, and organisational process, saving development time, increasing efficiency, and improving productivity for government workers. New actions available today include:
- Simplify enforcement and reduce risk: Based on relevant regulations, an AI agent can support compliance officers and inspectors by recommending specific code violations, helping with regulatory fee calculations, and creating documentation. From flagging violations to generating follow-up emails, agents with Compliance Management actions help cut down on administrative work.
- Speed up response and spot trends: Agencies can use digital labour to summarise and analyse constituent complaints, identify related past issues and recommend next steps based on relevant policies and regulations. By grouping similar complaints and flagging frequent pain points, agents with Complaint Management actions can resolve issues faster and surface valuable insights to guide policy and service improvements.
- Find and hire top talent, faster: Agencies can speed up hiring and reduce recruiting administrative burdens with AI-powered resume matching and candidate engagement. With Recruitment Management actions, recruiters can tap agents to help them understand qualifications at a glance, share candidates with hiring managers, and email applicants automatically to speed up hiring decisions and improve the applicant experience.
- Recommend a job position to an applicant: Helps job seekers discover the most relevant job opportunities based on their skills, experience, and goals. By recommending job postings that best match their profile, the agent can increase application conversion rates and reduce time spent searching for jobs.
- Help constituents apply for benefits: Enables constituents to converse naturally with an agent, in all supported languages, to ask about applicable benefits and eligibility criteria. This helps constituents receive the assistance they need in a timely manner, while also enabling faster application processing, reduced error rates, and increased policy compliance.
- Simplify complaints management for constituents: Helps complainants and employees easily find accurate information about policies and compliance requirements, and then guides them in filing their complaint. This enables them to follow applicable regulations, which expedites the review process and helps to reduce resolution times.
“The future of government is intelligent, efficient, proactive, and deeply connected to the needs of its constituents. Agentforce for Public Sector makes this future possible by integrating trusted, secure AI into the fabric of government operations. With AI agents working alongside dedicated government workers and providing 24/7 support for constituents – helping with everything from routine inquiries to complex, time consuming tasks – Agentforce will power a more responsive, agile, and effective government.” – Nasi Jazayeri, EVP & GM of Public Sector at Salesforce
Mohammed Alkhotani, SVP and GM, Salesforce Middle East, said: “Agentforce for Public Sector is an exciting opportunity in the GCC and the wider Middle East, where governments have set ambitious targets and strategies to diversify their economies, drive efficiency, and deliver the best possible services. At Salesforce Middle East we look forward to continuing to support regional governments with AI adoption to achieve their transformation goals.”
Discussion about this post