Tag: Customer Experience

With customers demanding faster, more personalised, and more meaningful interactions, traditional models of customer experience are failing to keep pace. ...

In the contemporary business environment, customer experience (CX) has emerged as the linchpin of competitive advantage. With customers interacting with ...

We are entering a new era defined by intelligent connectivity – the convergence of 5G, artificial intelligence (AI), smart platforms, ...

Infobip and Lucidya announced a strategic partnership to elevate customer experience across the Middle East. This collaboration will enable businesses ...

In today’s rapidly evolving business landscape, the ability to harness the power of data has become a decisive factor for ...

Mark Ackerman, Area VP, Middle East & Africa, ServiceNow, explains key steps to undertake to ensure your enterprise is a ...

Riverbed | Aternity has announced that Halkbank, the third largest bank in Turkey in terms of assets, is using Riverbed’s ...

Uniphore, a Conversational Service Automation (CSA) solutions provider has signed an agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact centre automation. Jacada’s automation software has ...

New AI virtual assistant powered by IBM Watson to provide personalised services in English and Arabic to Etisalat subscribers across ...

Only 9% of organisations say customers rate brand experiences as fully satisfactory, with satisfaction around AI and robotics experiences faring ...