Almost 50% of UAE consumers feel AI is falling short in customer service, finds ServiceNow research
ServiceNow has released the ServiceNow Consumer Voice Report 2025. Now in its third year, the report, which surveyed 17,000 adults ...
Tag: customer service
Commercial Bank of Dubai Implements Freshworks to Digitise and Enhance Customer Service
Freshworks announced that Commercial Bank of Dubai (CBD) has enhanced its customer service operations with the implementation of Freshdesk. By ...
RIZEK: App Your Service
Speaking to contributing editor Janees Reghelini, Muhammed Shabreen, Chief Technology Officer, RIZEK, explains the importance of effective and timely communication ...
IFS: Businesses Unprepared to Improve Customer Experiences
Research from enterprise software specialist IFS has revealed that businesses are not capitalising on a significant opportunity to fix internal ...
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