IFS has signed a definitive agreement to purchase Axios Systems PLC, a global provider of cloud-based Enterprise Service Management (ESM) software. Recognised as a leader in IT Service Management (ITSM) and IT Operations Management (ITOM), Axios Systems has built a reputation for the quality of its omnichannel service management solution
In the recent launch of IFS Cloud and in its growth strategy, the company delivered on its goal to bring to market technology and industry-specific capabilities that support the customers’ journey to digitalisation and help them evolve to become more outcome and service-led. More and more companies are turning to IFS to help them deliver when it matters most to their customers—at the Moment of Service.
The acquisition of Axios Systems adds further depth to IFS’s capabilities with new ITSM and ITOM functionality that will help companies improve the design and automation of workflows, drive efficiency internally, and connect data across teams and systems to ultimately create opportunities to better serve its customers. The combination of IFS and Axios Systems is instrumental in extending IFS’s ambition to cement itself as the market leader in the Service space.
Like all elements of the IFS proposition, the customer can deploy Axios Systems’ Enterprise Service Management capabilities as a best-of-breed point solution or integrate it with other capabilities built into IFS Cloud. This puts IFS in a unique position to offer an end-to-end service solution that supports employees internally and in the field, as well as businesses as they deliver products, outcomes or indeed services. For the first time, customers will be able to connect both worlds and create a new level of visibility across their value chain so that they can delight customers in delivering great Moments of Service, said the company.
IFS CEO Darren Roos said, “The acquisition is very significant for IFS: we are extending our Service Management proposition to help businesses address inefficiencies that can impact their ability to deliver delightful ‘Moments of Service’. Beyond process and workflow design and simplification, Axios and IFS together create visibility across internal and external siloes.”
According to Roos, the ability to monetise service creates a competitive edge. He added, “Today customers want service: reliably and consistently, but there is a missing piece; companies need to be able to leverage customers, people and assets and not only articulate the true value but also ‘design for serviceability’. With Axios, IFS is adding specific capabilities that bring visibility into the value delivered inside and out and highlight opportunities for ongoing improvements.”
Tasos Symeonides, CEO and Founder of Axios said, “As the founder of Axios, I am proud that my family and team have successfully established a global and well-respected provider of enterprise service management solutions. We are not done yet; we want to keep working with the great customers we already have and add new ones. To achieve this, we needed to join forces with a global software player who is as passionate about service management, delivering value, and creating great customer experiences, as we are. In IFS we found the ideal strategic partner and are now playing a role in helping IFS extend its leadership in enterprise service management.”
Axios Systems enjoys an international blue-chip customer base across the US, Europe, Middle East and LatAm, and has successfully fostered strong user communities to build advocacy and drive product enhancements. Customers in the commercial sector include Aviva, FedEx, Sobeys, EDEKA, KPMG; and in the public sector include UK & Scottish Governments, State of Maine, Dubai Courts, Saudi Post and Fife Council.
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