ServiceNow and NTT DATA announced an expanded strategic partnership to accelerate AI-led transformation for enterprises. The companies will execute joint go-to-market and delivery commitments, including co-developing and co-selling AI-powered solutions to help organisations to transform the way work gets done. NTT DATA will also scale its use of the ServiceNow AI Platform to drive productivity, efficiency, and customer experience improvements across its global operations, while ServiceNow designates NTT DATA as a strategic AI delivery partner to help customers deploy AI-powered automation and achieve operational efficiency at scale.
The expanded partnership builds on the long-standing collaboration between ServiceNow and NTT DATA, and underscores the companies’ shared commitment to helping enterprises operationalise and scale AI responsibly. Leveraging the power of the ServiceNow AI Platform, NTT DATA already helps organisations realise faster time to value through strategic advisory services, platform implementation and expansion, and ongoing managed and lifecycle services. By expanding and accelerating delivery of ServiceNow AI solutions, the new agreement supports NTT DATA’s ambition to significantly increase its ServiceNow business.
As part of the multi-year initiative, NTT DATA will become a strategic AI delivery partner for ServiceNow across industries and global regions. The companies will collaborate to deploy AI-powered automation for customers in enterprise, commercial, and mid-market segments. Also, ServiceNow will collaborate with NTT DATA to advance new AI deployment models, including through the Now Next AI programme, which embeds AI engineering expertise directly into enterprise transformation projects with customers.
NTT DATA itself will become a lighthouse customer for ServiceNow, scaling its use of ServiceNow AI Agents and Global Business Services, among other solutions, as key enablers for NTT DATA’s own ongoing transformation and to accelerate delivery for customers.
“ServiceNow and NTT DATA are expanding access to AI-powered automation across any industry and any geography to achieve measurable business impact for organisations at every stage of the AI journey,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “Together, we’re transforming how the world’s leading enterprises operate, making work simpler, smarter, and more resilient with the ServiceNow AI Platform.”
“Expanding our partnership with ServiceNow is a key milestone in our mission to build the world’s leading AI-native services company.” said Abhijit Dubey, president, CEO, and chief AI officer at NTT DATA. “By combining ServiceNow’s agentic AI platform with NTT DATA’s global delivery scale and industry expertise, we’re enabling enterprises to accelerate innovation, enhance productivity, and achieve sustainable growth.”
NTT DATA expects to begin ramping and expanding delivery of ServiceNow AI solutions to customers across industries and regions, including ServiceNow AI Agents and Global Business Services, among other solutions, with broader deployment expected to follow.
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