Avaya Holdings has launched its new office space in Saudi Arabia at the Information Technology and Communications Complex (ITCC), a commercial and housing development in Riyadh. The new office will feature the first Avaya customer experience center to be opened in Saudi Arabia and is open to Avaya customers, channel partners and academics.
The center will serve as a design and test bed for providing solutions to local business challenges. With this move, Avaya will enable its partners and customers to design solutions embedding advanced technologies such as AI and blockchain into their contact center and unified communications platforms. In line with the Saudi Vision 2030, Avaya expects this center to contribute greatly to the country’s digital transformation drive.
The new facility also represents Avaya’s widening commitment to the Middle East in general and Saudi Arabia in particular. The company hires fresh graduates from Saudi universities, and invests heavily into its local channel partner ecosystem, which serves a contact center industry responsible for the creation of tens of thousands of jobs.
