Smart Dubai and the Dubai Department of Finance have announced that the DubaiNow platform and application have processed 7.5 million transactions, worth AED 4 billion, since its launch in 2015.
The application was designed to provide a single, centralised service platform that offers fast, seamless, and paperless services, allowing Dubai residents to complete all transactions digitally, through a web portal or via smartphone.
The platform has grown to house more than 70 government and private sector services from 32 participating entities and within 12 different categories, including: security and justice, transportation, payments and bills, visas and residency, motor vehicles, health, business and employment, education, housing, and Islam, among others.
Dr Aisha Bint Butti Bin Bishr, Director General of Smart Dubai, said, “Smart Dubai is the government entity tasked with transforming Dubai into the smartest and happiest city in the world. Technology for us is a means to an end, with the ultimate objective being the happiness and welfare of Dubai’s citizens, residents, and visitors. It is our mandate to offer them seamless and enjoyable services, powered and facilitated by advanced technologies.”
She also added that this was the motivation behind DubaiNow, which was launched to allow users to easily and quickly carry out various transactions from one mobile application.
Designed to be the city’s one-stop shop for smart services, DubaiNow allows customers to pay traffic fines; pay DEWA, Etisalat, or du fees; top up Salik or Nol cards; pay for fuel and services at any ENOC station; and many other tasks and services.
Meanwhile, Wesam Lootah, CEO of the Smart Dubai Government Establishment, said, “We are delighted to see that the platform we launched is fulfilling its purpose and making everyday interaction with city services easier, as evidenced by how widespread it has become, asserting itself as the city’s preferred portal for government services’ transactions, and processing 7.5 million transactions.
“Smart Dubai is committed to continuously upgrading and developing DubaiNow to offer more and increasingly advanced services, eventually allowing users to carry out all government transactions remotely and digitally, in line with the objectives of the Dubai Paperless Strategy 2021,”Lootah said.
Smart Dubai constantly upgrades the application in an effort to digitise 100% of applicable government services in Dubai by December 2021, effectively eliminating paper transactions at government entities, in line with the objectives of the Dubai paperless Strategy 2021, which seeks to transform the Dubai Government into the world’s first fully paperless administration.
More recently, Smart Dubai has upgraded the DubaiNow application allowing users to make donations during the Year of Tolerance.
