DULSCO Selects Oracle Cloud Applications to Enhance its Digital Operations and Customer Experience

DULSCO Group will implement Oracle Fusion Cloud Applications Suite as a part of its digital transformation program to enhance customer and employee experience, automate processes and improve operational efficiencies.

A signing ceremony was held at DULSCO Headquarters and attended by DULSCO Group representatives Martin Bradley-CFO, Vijay Jain- Head of IT and Tiago Costa- CEO of Parisima Talent, together with Oracle’s Rahul Misra, Vice President – Business Applications, Gulf and South Africa, Simon Al Khaled, Senior Director – Lower Gulf, and Abbas Mantri- Account Director.

DULSCO Group has more than 14,000 employees across the country to help operate its 2500+ client portfolio of more than 70 service sectors. As the company grew and diversified rapidly in the last few years, it needed to reevaluate how it manages its core business processes so it can improve the customer experience and scale services to meet growing demand. After careful evaluation, DULSCO decided to upgrade its IT systems by selecting Oracle Fusion Applications as a partner of choice.

“In a rapidly changing market, we needed more adaptability and resilience while continuing to be innovative and reliable for our customers. Partnering with Oracle will enable us to optimise processes with a complete set of integrated applications, so we can operate more efficiently, embrace continuous innovation, and scale our business at the pace we need.” said David Stockton, Dulsco Group CEO”.

DULSCO will implement Oracle Fusion Cloud Enterprise Resource Planning (ERP), Oracle Fusion Cloud Supply Chain & Manufacturing (SCM), Oracle Fusion Cloud Human Capital Management (HCM), and Oracle Fusion Cloud Customer Experience (CX). With Oracle Fusion Applications for finance, supply chain, HR, and customer service, the company will be able to standardize business processes on a single platform to enable its teams to unlock new efficiencies and successfully position itself for future growth.

“As DULSCO continues to expand, Oracle Fusion Applications will enable the company to access a continuous stream of innovation and advanced automation capabilities so it can quickly respond to shifting market conditions and unlock new business opportunities,” said Rahul Misra, Oracle. “With the right mix of people and technology, our customer-first mindset, and a strong connected community, DULSCO can achieve faster value.”