C-Zentrix, the fastest growing customer experience platform further expands its base in Middle East and Africa. Partnering with a First Video Communications (FVC), C-Zentrix aims to offer the next generation customer experience to its end users by bringing the power of Omnichannel Contact Centre solution powered by AI.
The omnichannel solution, inclusive of CCaaS (Contact Centre as a Service), Hotword (Live call analytics), Customer journey, Omnichannel routing, Dialer, IVR, Ticketing CRM / Complaint Management System, Email management, WhatsApp Integration with Bot, Voice bot, Video chat, Mobile App, Live-Chat, Chat Bot and Social Media Integration, is an all-in-one customer experience solution that has a state-of-art design to seamlessly provide integration with all the available communication channels.
At FVC, innovation is the ongoing process in every domain of the organisation. The company has been instrumental in introducing niche and innovative technologies and solutions to the market. FVC can now empower its customers by offering a complete range of AI powered Contact Centre solutions. The partnership’s goal is to meet the increasing demand of the automated solutions in the region which enables them to offer a superior Customer Experience.
KS Parag, Managing Director, FVC, said, “We are witnessing a high demand of automated solutions under the Contact Centre domain in the region. We are excited to partner with C-Zentrix to cater to this demand as their Omnichannel contact centre solution is targeted specifically for the MENA region. Their Hybrid Contact Centre offering (a mix of Cloud and Premise) is distinctive and flexible which enables us to offer cutting edge solutions to our customers.”
Prakash Krishnamurthy, Chief Sales Officer at FVC, said, “We are delighted to be associated with one of the Leading Omnichannel contact centre solution – “C-Zentrix”. It is a robust CCaaS solution having the flexibility of On-premises as well as a rich cloud offering. C-Zentrix is a renowned organisation and very active vendor in the Middle east and African market with great customer references like Noon, Dubizzle, Mumzworld and many more”. FVC will be focusing in a big way in the contact centre solution domain across the MEA Market.
Commenting on the partnership, Saket Setu, CEO of C-Zentrix said, “We at C-Zentrix are excited about this new partnership with FVC for the MENA region. The MENA region has been a special focus for our range of Omni CX products for the last few years. We have some high value enterprises already using our products successfully in this region. With our new range of Cloud and AI driven products for Contact Centre and features launched in the last one year we see a heightened demand for our products; as these products are targeted specifically for the MENA region.”
“The broad market reach and credibility FVC has in this market would prove to be a catalyst for promoting C-Zentrix products across this region through FVC’s huge reseller network” mentioned Arijit Chatterji, Chief Business Officer of C-Zentrix. “FVC’s special focus on AI and SaaS (Cloud) products creates a great synergy with the C-Zentrix range of AI in Contact Centre and cloud products for SME and enterprises in the MENA region. We look forward to a great engagement and working together with FVC to provide world class cloud and AI products to our customers in this region.”
