New Diploma to Enhance Skills of Smart City Experience Specialists

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Smart Dubai has launched a Professional Diploma to enhance the skills of the city’s ‘Smart City Experience Specialists’, according to a report by WAM. The new diploma will introduce best practices to improve the design and quality of experiencing current digital services and help create new ones to drive Dubai’s digital transformation and build a smarter city.

Students can expect to learn the use of current and emerging technologies, which will be the foundation of the course. It will help accelerate innovation, and directly contribute to continued improvements of the economy, the environment and the quality of life in Dubai, said the report.

The first of its kind in the region, the Professional Diploma is offered online by Smart Dubai in collaboration with the University of Dubai and the Dubai Institute of Design and Innovation, DIDI. It is accredited by the Knowledge and Human Development Authority, KHDA, and brings together 35 Smart City Experience Specialists from 27 government, semi-government and private sector entities.

Taking place from the first week of September until the first week of November 2020, the Professional Diploma forms part of the new phase of Dubai’s Happiness Agenda, which His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai announced in December 2019. The launch of the latest phase of the Happiness Agenda aims at improving people’s experiences in the smart city of Dubai, and emphasises the role of Smart City Experience Specialists as a key component of the way successful smart cities function.

“As the government entity tasked with driving Dubai’s transformation into a full-fledged smart city of the future, Smart Dubai is committed to supporting the education sector in its efforts to create new specialisations and programmes that that are needed to build successful smart cities,” said Younus Al Nasser, Assistant Director General, Smart Dubai and CEO, Dubai Data Establishment, noting that the new Professional Diploma was designed with this exact objective in mind.

“The audience we will be targeting with the Professional Diploma are experienced practitioners who have extensive knowledge and real-world expertise in services, but are yet to have any formal training in design or research,” he added.

The Professional Diploma consists of four modules and a capstone project, where all of the Diploma’s learnings and takeaways are applied towards a real-life project. The first module is Digital Technologies, which covers the basics of key emerging technologies, such as Artificial Intelligence, AI, and Blockchain, and also covers dynamic service integration and information security. The second module, Design Basics, follows with insight into primary topics in design methodology such as design thinking, information architecture, user interface, and content design.

The third module is Research Methods and offers a practical review of important research methods, including survey and interview design, quantitative and qualitative analysis, and data science, while the fourth module, Service Design, brings all the threads together to create high quality digital services towards and exceptional experience, and covers the difference between product and service design, as well as the difference between digital and analogue services, including customer journeys and prototyping. In this way, the Diploma ensures that future digital services will be offered keeping in mind the manner digital services are designed and meant to be delivered.

As for the capstone project, each participant will be required to choose a project theme from a selection of pre-set project themes at the start of the course. Participants, working individually or in small groups, will also have the option to submit their own project theme, which would be subject to approval by course tutors. The objective is to apply course learnings towards a real-life project that is applicable in the real world, with an expectation of taking the project to actual implementation.


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