Strategic Partners

ServiceNow Announces Now Platform Rome Release

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ServiceNow has announced the Now Platform Rome release. The latest version of the Now Platform delivers hundreds of innovations designed to empower organisations to adapt to the hybrid work era – evolving business models, managing the employee fatigue crisis, and scaling automation and app development across the enterprise, said the firm.

The Now Platform Rome release gives organisations the tools they need to quickly create agile work environments, deliver compelling customer and employee experiences, and accelerate innovation, so they can thrive in a new economy.
“The rapid onset of hybrid work has accelerated the digital imperative and forever changed 21st century business models,” said Chirantan Desai, Chief Product and Engineering Officer at ServiceNow. “Our customers need digital platforms that enable seamless, compelling employee and customer experiences in any environment, and help them stay agile, resilient, and productive. With our latest release, ServiceNow is workflowing solutions to help businesses navigate work moments that matter in a new economy.”

With the Now Platform Rome release, new employee-focused solutions delivered via a unified employee experience platform allow organizations to create simple, engaging employee experiences from anywhere, so employees can navigate work moments that matter with ease and confidence. New and enhanced solutions include:

  • Employee Center serves as the digital command center for the hybrid workforce. It provides a single, connected interface for employees to quickly and easily find personalized information, complete tasks, get help and request services across departments – including IT, HR, facilities, procurement, and legal – all in one place. Employee Center reduces the time it takes employees tolook for help and reduces application fatigue by integrating necessary information in one place. Organizations can easily curate information and services into dynamic, personalized topic pages that make it easy for employees to find the answers they need. Employee Center will also integrate with Microsoft Teams to meet employees where they are.
  • Employee Journey Management guides employees through the moments that matter with connected experiences for cross-departmental journeys like onboarding, work transitions, and offboarding. It also empowers HR teams and managers to personalize resources, plans, and needs – all on the same platform.

With the Now Platform Rome release, ServiceNow brings powerful new AI and automation capabilities that empower IT teams to work smarter, simpler, and more efficiently from anywhere:

  • Automation Discovery identifies the top ten opportunities for automating work from more than 180 topics with ServiceNow applications, such as Virtual Agent, Auto Routing, and Agent Assist.
  • Health Log Analytics Enhancements helps detect issues before they occur and impact users, as well as automates issue resolution, by using ITOM Predictive AIOps. This extends ServiceNow ITOM Predictive AIOps – previously launched with the Now Platform Quebec release – and is built on Loom Systems’ innovative technology.

To address the needs of an increasingly on-the-go workforce, ServiceNow is introducing Mobile App Builder, allowing developers to rapidly build and configure engaging mobile apps for iOS and Android with a single intuitive interface, enhanced functionality, and guided experiences.

The Now Platform Rome release helps businesses across every industry solve issues fast and deliver better customer experiences, improving customer satisfaction and loyalty. The new Customer Service Playbooks: Focused Layout enhances the user experience and allows agents to resolve issues fast, so they can focus on key process tasks and data that drive better business outcomes.

The Now Platform Rome release is generally available now.

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