ServiceNow’s new workflow solutions help administer vaccinations quickly
ServiceNow has announced new workflow solutions to help organisations get people vaccinated quickly. These solutions address vaccine management challenges at scale by removing logistical barriers to speed up the immunisation process. There are more than 100 organisations, across the globe, currently working with ServiceNow on their vaccine management efforts.
“Quickly developing effective vaccines was the world’s first challenge, and the scientific achievements have been outstanding,” said Bill McDermott, President and CEO of ServiceNow. “The world must now rise to the second challenge, getting people vaccinated quickly.
“Distributing, administering and monitoring vaccinations is the greatest workflow challenge of our time,” McDermott said. “ServiceNow is proud to help solve the complex logistics, coordination and effective delivery to people that is required. We are harnessing the power of our Now Platform to provide government agencies and others worldwide the scale, speed and flexibility needed. ServiceNow’s Vaccine Administration Management solves the last-mile challenges of keeping people healthy and safe.”
Despite heroic scientific achievements in developing the COVID-19 vaccine, organisations are trapped in the “last mile” of vaccine management as they lack the processes and infrastructure needed to vaccinate people quickly. The characteristics of the vaccine – limited supply, precise storage conditions, and two-part injection requirements – make its urgent distribution a complex workflow problem.
Disconnected, manual, legacy systems are among the biggest challenges to getting the world vaccinated. To address these problems, organisations are using ServiceNow’s Now Platform as their vaccine management command center. Available today, ServiceNow’s new Vaccine Administration Management solution gives organisations out-of-the box capabilities that allow people to access critical vaccine information, schedule appointments, and receive appointment notifications from vaccine providers.
Vaccine Administration Management is built on ServiceNow Customer Service Management (CSM) and delivers a modern, self-service experience across desktop and mobile devices. The solution connects patient communication with vaccine inventory systems so organisations can easily notify patients when more vaccines are available, schedule appointments, and send reminders.
As millions of people seek vaccinations, organisations are reliant on legacy systems and processes that are not optimised to support massive spikes in usage. Meanwhile, organisations do not have established processes in place to offer self-service capabilities and proactively schedule appointments that follow the requirements for effectively administering the vaccine.
Using ServiceNow as their vaccine management command center, organisations can connect all of their data and make work flow across their siloed legacy systems, including scheduling, prioritisation, and communication. ServiceNow’s digital workflows connect organisations’ existing technology infrastructure and provide a dashboard to orchestrate the critical elements of the vaccine management process including:
- Distributing vaccines: Track vaccine delivery, manage inventory, and monitor stock levels to support population prioritisation.
- Administering vaccines: Schedule vaccine administrators and support staff, track personal protective equipment (PPE), monitor no-shows, and capture feedback. People can communicate with their vaccine provider on the channel of their choice.
- Monitoring vaccine outcomes: Monitor recipient safety, report adverse events, and support safe return to workplace efforts and ongoing public health monitoring.
Vaccine Administration Management is available today on the ServiceNow Store for organisations to begin coordinating vaccination appointments. The company will introduce additional solutions to support organisations’ last mile vaccination efforts in the coming weeks.