UAE’s Medcare turns to InterSystems to transform patient services

InterSystems is set to deploy TrakCare as a Service electronic medical record system (EMR) across Medcare’s four hospitals

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UAE-based Medcare Hospitals & Medical Centres has recently implemented InterSystems TrakCare unified healthcare information systems at its hospital in Sharjah as part of its digital transformation journey.

Through their strategic partnership, InterSystems is set to deploy TrakCare as a Service electronic medical record system (EMR) across Medcare’s four hospitals and 16 medical centers.

TrakCare as a Service is a private cloud-hosted electronic medical record (EMR) service that follows an OPEX (operating expenses) model based on subscriptions. The system enables hospitals and clinics to achieve their clinical and financial objectives without making major upfront capital expenditures.

TrakCare, with its unified clinical and revenue cycle management capabilities, enables Medcare’s care providers to have a holistic view of each patient’s clinical, administrative, and financial information at any given time. The EMR system also supports Medcare’s medical staff in their decision-making, while creating more opportunities to offer the patients an enhanced experience and seamless care journey as they spend less time waiting and avoid unnecessary tests.

Medcare Hospital Sharjah is also one of the first hospitals within the global TrakCare community to benefit from the TrakCare new extended mobile capabilities of a fully-enabled user interface (MEUI) which will improve the user experience wherever care is delivered. The new mobile functionality includes support for operating theater bookings and administration, maternity, and nursing care plans, and delivers dynamic patient lists, a patient journey tracker, and additional graphing capabilities.

Dr Yehia El Gabbani, Chief Operating Officer, Medcare Hospital Sharjah, said, “We are committed to delivering outstanding patient care and exceptional clinical services in our communities. We strongly believe that adopting innovations and world-class technologies will renovate our patient experience and units’ operations. We implemented InterSystems TrakCare to improve the clinical outcomes and patient care delivery which in return will help us strengthen our patient safety and privacy; patient record availability; and reduce the overall waiting time.”

Implementing TrakCare will also enable Medcare to comply with the UAE Health authorities’ initiatives for Health Information Exchange (HIE), which integrates public and private health systems, so that patient records can be easily shared and accessed by authorised individuals.

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