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Beyond buy or build: A third answer for enterprise applications

by CXO Staff
September 29, 2026
in Opinions

Prasanna Rajendran, Vice President - EMEA, Kissflow, explores how low-code and no-code platforms bridge the gap between buying and building enterprise applications

Beyond buy or build: A third answer for enterprise applications

Every application request starts with the same two options, and neither one fits cleanly. Buying an off-the-shelf product is faster, but it usually means reshaping an established process around software someone else designed. Building from scratch protects the process, but it adds months of development, specialist hiring, and a maintenance commitment that outlives the project team. For organisations across the Middle East working to national digital agendas while managing data residency rules, local approval structures, and a competitive engineering talent market, neither answer holds up well.

The choice has traditionally come down to time, budget, available IT capacity, and how strategically important the application is. That calculation has changed. Low-code and no-code platforms are application development environments in which business logic is built visually and stored as configuration rather than written as code, giving technology leaders a third answer to a question that once had only two.

Prasanna Rajendran, Vice President – EMEA, Kissflow

A third model for building applications

Rather than buying a finished product or writing every component from the ground up, these platforms let teams assemble custom applications from tested parts. The model resembles construction from prefabricated components. Instead of manufacturing every element from raw materials, teams put proven building blocks together and configure them for a specific purpose. Visual interfaces, reusable components, and prebuilt integrations do the work that hand-written code used to do.

The two approaches differ in who uses them. Low-code gives professional developers a place to extend an application with code where advanced customisation is required. No-code puts simpler applications within reach of the business users who own the process. Both cut development effort while keeping far more flexibility than a fixed product.

That combination has moved the model into mainstream enterprise strategy. Gartner projects that the worldwide low-code development technologies market will reach $58.2 billion by 2029, growing at a compound annual rate of 14.1 percent, with agentic AI, citizen development, and a sharper focus on operational excellence driving adoption.

The growth reflects what the old binary choice left unsolved. Buying can leave an organisation with technology that never quite matches how the work is done, while building can consume scarce engineering capacity and delay delivery by quarters. Low-code and no-code occupy the middle ground: the application reflects the requirements, and the platform supplies the underlying technology.

From long projects to short cycles

The clearest change is the distance between an identified need and a working application. Traditional development gathers requirements, writes code, develops integrations, and tests the result before any user sees something usable.

Configuration-based platforms compress that sequence. Teams build a prototype in days, put it in front of the people who will use it, and refine it as the requirements become clearer.

That speed matters when a government department has to launch a public service, a retailer needs to digitise store operations, or a healthcare provider wants to shorten patient approvals. Getting a useful application into service and improving it beats spending months specifying a perfect one on paper.

Faster delivery also changes what happens after launch, which is where most application decisions are actually tested. Requirements rarely sit still. Processes shift as organisations grow, enter new markets, introduce products, or absorb a regulatory change.

Packaged software struggles when a requirement falls outside what its vendor anticipated. Custom-built software bends further, but every modification returns to a specialist development queue. On a configuration-based platform, forms, approval stages, business rules, notifications, and reports change without rebuilding the application.

That adaptability carries particular weight in this region, where an application may have to accommodate national regulations, local approval hierarchies, data residency obligations, and bilingual services. It leaves room for local requirements without treating every variation as a bespoke development project.

The fourth door, and where it leads

Artificial intelligence has since added a fourth option, and it deserves more scrutiny than it usually receives. AI tools that generate application code can produce a working prototype in an afternoon, and the demonstration is genuinely impressive. The difficulty arrives later, when the application has to be changed by someone who did not build it.

Generated code is still code. It has to be read, tested, secured, and maintained. When a compliance officer asks which rule governs an approval, or an auditor asks where a decision was recorded, someone has to open the source and interpret it. A prototype that took an afternoon can take months to make auditable.

So the question is not whether AI is involved in building the application. The question is what the AI produces. A platform that turns a natural language description into a structured, inspectable configuration returns something a business user can read, an auditor can review, and an administrator can change without a rebuild. A tool that turns the same description into source code imposes a maintenance obligation on the organisation under the guise of a shortcut.

Bringing business and IT closer together

Making applications easier to change also widens the group of people who can build them. Software development has traditionally stayed inside IT, even though the people who understand a process best usually sit somewhere else.

Configuration-based platforms give employees with deep operational knowledge and limited programming experience a way to contribute. These citizen developers see the everyday friction in finance, procurement, human resources, customer service, and operations, and with the right tools and oversight, they turn that knowledge into working processes.

None of this removes the need for IT. It changes the relationship. Business teams contribute process expertise while IT sets the standards for architecture, security, integration, data management, and governance. Applications end up closer to operational reality, and professional developers spend their time on the complex systems that genuinely require engineering.

Wider participation still has to be governed. Organisations need explicit rules covering who can build, which data they can use, how solutions are tested, and who maintains them once they are live. Opening up development works when the platform gives IT central visibility and control over everything built on it.

Making better use of technical capacity

That division of labour has a financial dimension too. Writing software from scratch is expensive, and the cost extends well past the first release into testing, deployment, integration, security, maintenance, and every future enhancement.

By reducing the amount of specialised coding a project requires, these platforms enable organisations to reuse components and standardise common capabilities rather than recreating them each time. Departmental applications and approval workflows stop competing with core system modernisation, cybersecurity, and infrastructure work for the same scarce engineers.

The objective is not to eliminate professional development. It is to point professional development at the work that rewards it. A specialised transaction engine or a performance-critical core platform still justifies conventional engineering, while a standardised commodity function is usually better bought.

Moving beyond a binary decision

Buy versus build remains a useful question. It is no longer a complete one. No organisation has to purchase every application as a finished product or construct every capability from first principles.

Technology leaders should weigh an application’s strategic importance, complexity, delivery timeline, available skills, and likely rate of change, alongside security, integration, and governance requirements. For most portfolios, the answer is a mix:

  • Buy where the capability is standard and differentiation is limited
  • Build conventionally where the requirement is genuinely unique or performance critical
  • Configure on a low-code or no-code platform where the process is specific to the organisation and expected to keep changing

The organisations that get the most from their application budgets are not the ones that pick a side. They are the ones who match each requirement to the model that fits it and keep the option to change their mind later.

Book a walkthrough to see how a governed application platform builds and changes an approval process without a development cycle.

Tags: enterprise applicationsKissflowPrasanna Rajendran
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