Al Naboodah Eyes Advanced Conversational AI for Next Generation EX and CX Services

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UAE’s Al Naboodah Group will partner with Cognigy to begin exploring full automation options of customer and employee-facing services across digital channels.

Key to its decision to partner with Cognigy was Al Naboodah’s need to find the most advanced and comprehensive Conversational AI platform solution that has unlimited scalability, integrates with its existing infrastructure and backend systems including CRM, ERP, Service Management and HR, and is proven to deliver consistent, automated services at every digital touchpoint.

Meeting this need head-on is the Cognigy.AI platform, which already has a major fan-base among global enterprises, having achieved the highest score of 4.9 on Gartner Peer Insights, powering the CX and EX for more than 500 brands, while providing next-generation customer and employee service for always-on, personalised experiences at scale.

Commenting on this, the Al Naboodah’s Group CIO, Mario Foster said, “Our customer and employee experience is of strategic importance, and driving this forward is always a top priority for our leadership. We are now on a mission to discover and possibly unlock the full potential of Cognigy’s Conversational AI platform to ensure that we continue to innovate and deliver services far beyond our competition and to exceed our customers’ expectations.”

To kick start this exploration of Cognigy.AI, Al Naboodah will start the automation process trial exercise with their automotive business for sales (vehicles & parts) and if successful, service may roll out later to travel and other businesses within the Commercial Group.

In addition to focusing on customer experience, there is also interest in supporting its 10,000 plus employees with multilingual personalised HR services using Cognigy.AI.

Cognigy Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives the enterprise all it needs to deliver always-on, personalised service experiences at scale, on both voice and chat. Delivering fast time to value, Cognigy.AI is a low code platform that is easy to use, supports all use cases, and is designed to integrate with existing contact center and enterprise systems fully.

Over 500 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone. Cognigy’s worldwide customer portfolio includes Allianz, BioNTech, Bosch, Fidelity Life, Lufthansa Group, Mobily, and Toyota, to name but a few. Learn more at cognigy.com.

Cognigy is recognised as a leader in the 2022 Gartner Magic QuadrantTM for Enterprise Conversational AI Platforms and the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms. Founded in 2016, Cognigy has been and continues to be one of the fastest-growing tech companies in Europe.

For more information about Cognigy and Conversational AI visit cognigy.com

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