Avaya Demos Avaya IX Workplace Unified Communications Portfolio

Avaya has previewed Avaya IX Onespace, a unified communications and collaboration solution that  expands the capabilities of the Avaya IX Workplace UC portfolio at GITEX last week. This new, all-in-one, highly customisable, intelligent workspace integrates multiple communication channels and applications into a single view with a personalised interface.  Now available for initial customers to implement and evaluate, the new intelligent workspace solution enables enterprises to leverage an open and extensible framework to seamlessly bring together data from across the entire enterprise, enabling organisations to help drive improved efficiency and enhance the employee experience.

Developed in collaboration with customers as a converged solution that can be implemented across organisations, including contact centres, Avaya IX Onespace boosts productivity, improves efficiency, and delivers a superior experience for digital workers that can positively impact the customer journey.

The features of Avaya IX Onespace create a secure, cloud-based, single access point for email, productivity apps, social media and more, offering a bird’s eye view of employees’ most pressing tasks, most important conversations with colleagues, and upcoming appointments in one contextual, intuitive, and comprehensive channel. And with its capabilities for automating repetitive administrative tasks – such as HR, IT or data entry – it creates untold levels of focus and efficiency. Initial introduction of these new innovations will be available in the EMEA and APAC regions in the first half of 2020.

“The number of productivity and collaboration tools needed in the work environment has skyrocketed in recent years, with the average enterprise employee switching between 35 job-critical applications more than 1,100 times per day. This results in inefficiencies and has a negative impact on creativity and value-generating work,” said Savio Tovar Dias, Senior Director, Sales Engineering, Avaya International.“The need for a tool that brings applications together into a single, customised interface is obvious. The UC innovations we are previewing now will enable people’s lives at work to be more enjoyable, productive and ultimately, more valuable to their organisations. Avaya’s latest UC innovations represent the essence of our technology strategy to provide solutions based on key market requirements and delivered as a cloud-based thin client that is infinitely customisable.”

The company continues to make significant enhancements to its core communications platforms, embracing open SDKs and APIs and enabling the integration of a vast array of standard and emerging tools and technologies into enterprise communication workflows. As a result, Avaya customers can integrate their UC communications solutions with Microsoft and other applications, CRM tools, social media platforms and more, as well as empower them with AI, analytics, speech recognition to take their employee and customer experiences to the next level.