Jordan Kuwait Bank Adapts To New Normal With Citrix

COVID-19 continues to change the way companies do business in the Middle East. And one of the largest banks in Jordan is using solutions from Citrix Systems to adapt.

Jordan Kuwait Bank (JKB) has implemented Citrix Virtual Apps and Desktops across its 64 branches throughout Jordan and branch in Cyprus, which has allowed it to remain operational and offer financial services to its SME and corporate customers to manage critical imports and continue trading seamlessly while the country is in lockdown. Seeing global events unfold, and recognising that a majority of its employees would need to work from home, JKB moved quickly to implement Citrix Virtual Apps and Desktops alongside its Citrix Application Delivery Controller (ADC) infrastructure to ensure they could do so in a secure and reliable manner and continue to support the bank’s retail, private and corporate customers.

The lockdown went into effect in Jordan on March 21 with relatively short notice. JKB acted fast to ensure that its customers could access cash and financial services needed to manage their personal financial needs and business operations during the uncertainty of the emerging pandemic.

With the help of Citrix Gold Partner PRO TECHnology, the implementation of Citrix Virtual Apps and desktops was completed across all staff members responsible for getting critical functions to work remotely.

“Every organisation needs to develop a business continuity plan to ensure its business operations can continue, no matter the disruption to ensure that users remain productive while maintaining the necessary level of security,” said Khalid Al Rashdan, CEO, PRO TECHnology. “With Citrix solutions we have empowered IT to deliver on-demand apps and desktops to any device and enable remote work as a long-term solution for a radically different future”

JKB now plans to extend Citrix remote working solutions to all HQ departments staff, as it is fully aware that remote working is a new kind of normal that will likely persist beyond the pandemic.

“Our call centre employees need to be able to provide customers with real time, uninterrupted updates on the latest news from Jordan’s Central Bank,” Ala’a Qaddoumi, Information Security and Business Continuity Manager , Jordan Kuwait Bank said. “And even in these most challenging times with employees working remotely, all customer calls were answered. That was a major differentiator for the Citrix solution.”

Ibraheem Jaser, IT Infrastructure Manager, Jordan Kuwait Bank, said, “We knew we needed to make remote working a priority, and for that reason we adopted Citrix solutions. We have worked with Citrix since 2017 and, now more than ever, we believe that their solution can transform how we serve our customers during these unprecedented times.”