Levtech Consulting launches retail CRM arm
In a bid to meet the growing need for product-driven industry specialisation, Levtech Consulting, a Microsoft Dynamics Inner Circle member and Gold Partner, has launched Yegertek, a new entity focused on CRM, loyalty, ecommerce, mobility, analytics and customer engagement solutions for the retail sector.
“In late 2016, we had initiated our commitment to build a product division focused offering targeted industry solutions on Dynamics 365. As the technology world and the Dynamics ecosystem move towards product-driven industry specialisation, I believe Yegertek, has come at the right time, to meet the burgeoning challenges being faced by the retail sector. Pressures from e-commerce, changing shopper behavior, fickle consumer loyalties, and a growing consumer demand for personalization of products and services has necessitated that the retail industry to reinvent itself and create immersive and engaging experiences for customers. Yegertek is our vehicle to help the retail landscape traverse this transformative period and we look forward to handholding customers along this journey”, said Anilesh Kumar, CEO, Levtech Consulting.
Having built their dedicated industry focused portfolio of Microsoft Dynamics 365 apps – Payroll 365, Property 365, Engage 365 and Projects 365 – Levtech Consulting has already established its reputation in the Middle East CRM space since 2009, assisting over 150 enterprises in their digital transformation evolution through the deployment of business applications such as ERP, CRM and analytics.
Yegertek will look to further build and expand upon this expertise with specific focus on the retail sector and innovate using the Microsoft ecosystem and latest technology offerings around Azure Machine Learning, AI, Chatbots, Beacons in addition to the standard CRM modules, leading to evolved customer insights and measurable ROI for consumer-oriented businesses. The company will also heavily focus on e-commerce and mobile apps. “Yegertek envisions itself to become a leading customer engagement technology provider with the aim of transforming the customer engagement space globally. Our core objective is helping organizations transform their digital footprint and accelerate their growth trajectory by unlocking the true potential of customer loyalty. Through capturing, consolidating, segmenting and visualizing actionable insights from customer data, we are well equipped to be a technology partner to retailers across the spectrum, from multi-store, multi-country fashion or food retailers to single outlet restaurants. We also aim to assist retailers in their journey from running brick and mortar operations to having omni-channel capabilities”, said Sajid Azmi, CEO, Yegertek.