Avaya to transform emergency response with new partnership

Singaporean start-up H3 Dynamics, known for developing fully autonomous charging stations for remote security and industrial asset inspection drones, has signed a memorandum of understanding (MoU) with Avaya to deliver a suite of aerial video and real-time video analytics solutions to government and emergency responders across the Middle East and Africa. The two companies have developed integrated solutions to be demonstrated at Avaya ENGAGE Dubai, taking place this week.

H3 Dynamics’ Dronebox base station systems are field robots managing their own drone operations. They can be stationed at different locations and can deploy various camera drones at a minute’s notice, responding autonomously to incident triggers within existing sensor or camera networks. Using Avaya IX Workplace, a unified communications solution for calling, messaging, conferencing and collaboration, H3 Dynamics’ drone stations can feed live aerial drone video footage from different locations to decision makers in command centres. Aerial video streams can also be fed through to multiple locations and devices via secure video conferencing. Emergency and non-emergency contact centres running Avaya IX Contact Centre solutions will also be able to remotely deploy and manage drones in emergency scenarios and be supported by a real-time aerial video stream of events taking place in such scenarios.

The combination of both companies’ technologies will help government agencies and emergency responders to react to incidents faster and more efficiently.

According to the company, the Dronebox system is currently being tested on a number of use cases by government authorities around the region. One sees the solution being put into operation by a police service, whereby a reconnaissance drone is deployed in the event of a traffic accident, so that officers can quickly assess the level of response required. Another sees the solution put into use by fire departments, helping teams support search and rescue operations as well as assess fire-related damage to high-rise buildings.

“Our core technology blueprint can easily be translated into a number of exciting use cases,” said Taras Wankewycz, Group Founder and CEO, H3 Dynamics.  “Because our solutions enable the automated deployment of drones, we can achieve rapid response times to various incidents with minimal human involvement. Our partnership with Avaya helps teams on the ground gain the information they need to make more informed decisions while saving a lot of time.”

According to Frederick Sabty, Vice President, Hospitality, Healthcare and Intelligent Devices, Avaya International, the openness of Avaya’s unified communications and contact centre portfolio technologies enables the creation of “cutting-edge use cases”.

He said, “As is true in the private sector, public organisations no longer require standalone products – they need real, integrated solutions that meet their challenges. This MoU represents a perfect example of combining our market-leading, open communications products with next-generation autonomous flight technology to deliver a never-before-seen innovation.”

The new joint solution is just one being demonstrated at the Avaya Partner Summit this week as part of Avaya ENGAGE Dubai.